Siédres is pleased to offer free returns for all online orders. Please note that online purchases cannot be returned in our physical stores.
If you are interested in a different size or colour, please return the item(s) and place a new order.
Return labels must be used within 7 days from the date they are received and cannot be reissued. Each label is valid for a single use and only for the approved items. Please ensure the return is completed within this timeframe.
Condition of Returned Items
Items must be unworn, unused, and in sellable condition.
They should be in their original packaging with all tags and labels still attached.
Shipping Method for Returns
We offer free returns with the shipping company that provides the return waybill.
If you choose to use another shipping service, the return shipping costs will be your responsibility.
Siedrés is not liable for items lost or damaged during the return transit.
Ensure all return packages are securely packaged and sent using a trackable, insured service.
Please note that all purchased items must be returned in their original packaging. Items returned in alternative packaging will be automatically rejected.
Refund Processing
Once we receive your returned item(s), we will process your refund within 5–7 business days.
Refunds will be issued to the original payment method used at the time of purchase.
You will be notified about the refund status once the returned items have been inspected.
Refunds will reflect the price stated on our website at the time of your order.
Authorization for Returns
Items returned without having completed the return form and receiving prior authorization will be automatically rejected.
To request a return, please submit a returns form through our returns page or contact our customer service team for assistance.
If your return is not authorized, we will notify you via email.
Return Time Frame
You have 14 days from the delivery date of your item(s) to request a return and ship them back.
